Aura

Refund Policy

Last updated: June 2025

1. Overview

At Aura, we want you to be completely satisfied with our service. This Refund Policy outlines the conditions under which refunds may be issued and how to request them.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid subscriptions. If you're not satisfied with Aura within the first 14 days of your paid subscription, you may request a full refund.

To qualify:

  • Your refund request must be made within 14 days of your first payment
  • You must provide a brief explanation for the request
  • Your account must not have violated our Terms of Service

3. Subscription Cancellation

You can cancel your subscription anytime via your account settings. Upon cancellation:

  • Your subscription remains active through the current billing cycle
  • All premium features stay available until expiration
  • No refund is issued for unused time outside the 14-day guarantee window
  • Your account will automatically downgrade to the free plan

4. Exceptional Circumstances

In rare cases, we may approve refunds beyond our standard policy, such as:

  • Extended outages that significantly disrupt usage
  • Billing mistakes or duplicate charges
  • Critical technical issues preventing service access

All such requests are assessed individually and refunds are granted at our sole discretion.

5. How to Request a Refund

To request a refund, email our support team at hello@aura.vote with:

  • The email associated with your Aura account
  • The reason for your request
  • Any relevant context or supporting details

We typically respond within 2–3 business days.

6. Processing Time

Once a refund is approved, it will be processed within 5–10 business days. The refund will be issued to the original payment method used.

7. Non-Refundable Items

Refunds are not available for:

  • Custom development or consulting services
  • Third-party integrations or extensions
  • Accounts terminated for Terms of Service violations

8. Changes to This Policy

We may update this Refund Policy at any time. Changes take effect immediately upon publication. We will notify active subscribers of any material updates via email.

9. Contact Us

If you have questions or concerns about this Refund Policy, reach out to us at:

  • Email: hello@aura.vote
  • Subject: Refund Policy Inquiry