Privacy Policy

1. Introduction

At Aura, your privacy matters. This Privacy Policy describes how we collect, use, and protect your personal information when you use our feature request management platform.

2. Information We Collect

Personal Information

We collect information you voluntarily provide, such as when you:

• Register for an account
• Use our services
• Contact our support team
• Subscribe to our newsletter

This may include your name, email address, company name, and payment information.

Usage Data

We automatically collect technical information such as:

• IP address and browser type
• Pages visited and time spent
• Device and operating system details
• Referring URLs

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests (e.g. to improve the platform)

4. How We Use Your Information

We use your data to:

• Operate and maintain the Service
• Process payments and provide customer support
• Send updates, product announcements, or newsletters
• Respond to inquiries and support requests
• Enhance product features and user experience
• Ensure platform security and detect abuse or fraud

5. Information Sharing and Disclosure

We do not sell or rent your data. We may share it with:

• Service providers who help us operate and secure the platform
• Authorities if required by law or legal process
• Buyers in case of a merger or acquisition
• With your consent or at your direction

6. Data Security

We take data protection seriously and implement safeguards such as:

• Encryption (TLS/SSL) for data in transit
• Access control and 2FA for sensitive systems
• Periodic vulnerability scans and audits
• Staff training in security and data protection

7. Data Retention

We retain personal data only as long as necessary for the purpose it was collected. Upon account deletion, we aim to remove personal data within 30 days, unless required for legal compliance.

8. Your Rights

You may have the following rights depending on your jurisdiction:

• Access, update, or delete your personal data
• Withdraw consent at any time
• Request data portability
• Object to or restrict certain processing
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at hello@aura.vote.

9. Cookies and Tracking

We use cookies and similar technologies to analyze usage and personalize your experience. You can manage cookies via your browser settings.

10. Third-Party Links

Our platform may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such data, we will delete it.

12. International Transfers

Your data may be processed in countries outside your own. We use lawful mechanisms (such as Standard Contractual Clauses) to ensure adequate protection.

13. Changes to This Policy

We may update this Privacy Policy. If changes are material, we will notify you via email or a notice on our platform. Review this page periodically for updates.

14. Contact Us

For questions or concerns, reach out to:

• Email: hello@aura.vote
• Subject: Privacy Policy Inquiry